Support
Player support
Email us about bugs, lost progress, purchases or anything else. Include the game name, your phone model and, if you can, a screenshot. We reply within two business days.
Common questions
A purchase didn't arrive
Open the game's Settings and tap Restore purchases. Check that you're signed in to the same Google account you bought with. If it still hasn't arrived, email us your Google Play order number (it starts with GPA.) from your purchase receipt.
How do I get a refund?
Purchases go through Google Play, so refunds are requested through Google Play: open play.google.com, go to Payments & subscriptions, find the order and choose Request a refund.
I lost my progress
Progress is saved on your phone, so uninstalling the game or clearing its storage deletes it. Purchases that don't get used up, such as ad removal, can be brought back with Restore purchases. In Cozy Paws Rescue, signing in with Google Play Games keeps a cloud copy of your save.
How do I change my ad privacy choice?
Open the game's Settings and tap Privacy options. You can also reset your advertising ID in your phone's settings.
How do I remove my Oni Breaker leaderboard name?
Open Leaderboards and tap Delete my leaderboard name. Your name, scores and any reports are removed straight away.
Can I play offline?
Yes. All four games play offline. Ads, purchases and Oni Breaker's leaderboards need a connection.